Jun 30

Unified Collaboration 10 Licensing Brief

Licensing is always a hot topic when any new version of a product such as Unified Collaboration, especially when changing Licensing Management Server. However Licensing between UC 9.0 and 10 are much the same. The big jump is between Pre 9.0 releases to UC9.0+.

UC 10 Licensing is now managed from the Prime Licensing Manager Server (Prime LM). The Prime LM is much the same as the ELM in 9.0 and 9.1 with just a few interface differences. The licensing structure remains the same, no change in pricing for license types (CUWL or UCL). Cisco Prime LM is designed to simplify licensing procurement with Cisco and align Businesses to strategic Collaboration trends.

Cisco separates licensing into 3 Levels. UCL Enhanced / Plus , CUWL Standard and CUWL Professional.

UCL Enhanced and Enhanced Plus

• Supports Cisco’s entire portfolio of personal endpoints, such as 8900 series, 7900 series, Jabber CSF devices etc.
• Enhanced provides support for one Device
• Enhanced Plus provides support for two Devices. Example. Joe Citizen can operate two devices, his 8945 IP Phone and his Jabber Client on his iPad. Joe will only consume a single UCL Enhanced Plus License in this scenario.

New to UC 10

• UCL will include Firewall Traversal for IM&P, voice and Video within an organisation. This relates to the new Collaboration Edge solution for Remote and Mobile Workers.
• Cisco Prime Collaboration Standard.

CUWL Standard

• CUWL Standard provides for all the features included with the UCL Enhanced / Plus license level.
• CUWL Standard provide support for more than two devices. I believe 10 devices remains the maximum keeping in line with UC9.0 CUWL Standard Licensing parameters.
• CUWL Standard provides support for Cisco Unified Messaging. Ie User will be licensed for a Voice mailbox.

CUWL Professional

• This is the most comprehensive licensing level for the UC 10 solution.
• CUWL Professional provides for all the features of CUWL Standard and UCL Enhanced / Plus.

New in UC 10

• CUWL Professional includes ONE Named User license for Webex onPremise AND a 1yr subscription to the Webex Cloud Servicee
• CUWL Professional includes ONE Named User license for Personal Multiparty to host up to 4 party video conference.

May 09

Cisco Licensing Snippet – Single Number Reach (SNR)

Cisco Licensing for CUCM 9.0+ caters for a few different scenarios through the use of licensing levels/types. CUWL Pro, CUWL Standard, UCL Enhanced / Plus, Basic and Essential. I will go through the main type of licensing in a later blog, but for now I’ll explain the licensing requirements / quirks around Single Number Reach (SNR).

Mobile Connect and SNR are to describe the same feature in CUCM, which is to allow users to have inbound calls redirected to their mobile devices (or other PSTN Numbers) automatically. This feature can be managed by the user themselves, configuring schedules, disabling the service, changing phone numbers, or configuring the number of times my deskphone will ring before I want the call to be directed to my mobile phone etc. Just about all of my Telephony deployments have included this requirement.

So now, for the licensing aspect. An End User with the ‘Mobile Connect’ box checked will consume a single Basic License. For those who don’t manage their CUCM license with care, enabling SNR for all users in the Business will blow out your licensing budget.

As shown in the below image, I have 14 Basic Licenses being consumed by the SNR feature alone. This can tip me over the licensing edge if I don’t have my devices configured correctly.

CUCM License Summary

The next image shows that I have consumed a Basic License and I do not own any other Device. This is important to note.

CUCM Basic License

What happens if I didn’t purchase any Basic Licenses?

As we all know Cisco CUCM licensing levels allow the lower levels to borrow licenses from the upper levels. Example. SNR will consume a Basic License, but if there are no Basic Licenses to allocate, it will look to the next level and check if the Enhanced license level has any available licenses to allocate, if not, the system will check the next level repeating the process all the way to CUWL Professional. So in effect your single SNR enabled feature can consume a CUWL Pro License, and I’m sure you didn’t spend all that money of CUWL Pro licenses for it just to be consumed by the SNR feature.

How to Avoid Consuming a Basic License

If you know your CUCM licensing basics, you’ll know that UCL Enhanced allows an end user to own a single device, a UCL Enhanced Plus license allows you to own two devices, CUWL Stand and Pro allows you to own 10 devices, so you could say CUCM 9.0+ licensing is now very user centric.

So, here is the trick, not a trick really just configuring CUCM Licenses correctly. You need to assign ownership for devices to your end users. That’s it. So if you have UCL Enhanced Plus, configure the users deskphone to have an owner. By configuring this, the SNR feature will sit within the boundaries of the UCL License and NOT consume any additional licenses. I did say CUCM licensing is user centric, this is just a way for Cisco to force you to configure Owners for Devices.

The below image is a snippet from a Device Configuration page, showing the Owner Field.

CUCM Device Page

Couple more screen shots displaying the UCL Enhance Plus license summary page in CUCM, detailing a user who owns two devices and also has the SNR Feature enabled.

CUCM UCL Enhance Plus Summary

Continuing from the above screen shot, displays the actual details for this UCL Enhanced Plus User. As you can I also added an Analogue device to this End User to show that both IP Phones and Analogue Devices can be assigned ownership.

CUCM UCL Enhanced PLus License Detail