Working with spaces in usernames can be challenging. CUCM 10.5 supports spaces within the usernames and to go a little further CUCM also supports the following characters in usernames =, +, , #, ;, \, , “”. Cisco Jabber also supported the use of spaces in the username; however the space must be removed when entering the CSF/BOT/TAB/TCT device name.

Contact Centre on the other hand does not support spaces, Cisco have an open Bug ID for this at the time writing. This makes it a little hard when the UC system is heavily dependent on the integration with LDAP. Organisations will not simply change their username format for a single application (Phone System).

A workaround is to create local user accounts in CUCM and remove the blank space from the usernames. All other user parameters should reflect the comparable user account. Then allow this local user to control the device used with UCCX. This does create a little more overhead for the UC Administrator and some confusion for the UCCX Agent by having to remember to log into Finesse with a ‘no space’ in their username as well as having to remember a dedicated password for this login.