Receiving a sync error in Cisco QM/AQM Server. The Cisco QM Server not sync any details from the UCCX Server. This issue was resolved by replacing all the hyphens in the UCCX Hostname with underscores.

Below is a snippet from the WFO Install guide.

When typing the database instance name,
use the following guidelines:
? Convert all uppercase characters to lowercase
characters
? Replace all hyphens with underscores
? If the host name starts with a number, add the
prefix i
? Append _uccx to complete the instance name
For example, if your host name is 80-ABC, your instance
name will be i80_abc_uccx.
Primary Instance Name Enter the instance name of the primary Unified CCX
database. When typing the database instance name,
use the following guidelines:
? Convert all uppercase characters to lowercase
characters
? Replace all hyphens with underscores
? If the host name starts with a number, add the
prefix i
? Append _uccx to complete the instance name
For example, if your host name is 80-ABC, your instance
name will be i80_abc_uccx.

Source supportforums.cisco.com/discussion/11077306/qm-80-manual-sync-failure