Category Archives: Reporting

Jan 15

Finesse Agent Cannot View Live Widgets

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New Agents receiving an Operation Error when logging into the Finesse Client. Specific error for information is “???33??? Finesse.utilities.l18n.getString(): invalid_getMsg”

 Note the process for creating UCCX Agents was not changed from previous new Agent creations.

 Found the CCX system may have been hitting Bug ID:CSCvk65545.

I forced a data sync from CUIC to CCX Server as per the Bug ID workaround. Agent continued to receive the error. Next step, was to log into CUIC and manually changed Agent permissions to read/execute live widgets for Finesse.

This resolved the issue. Essentially, new Agents are not being placed into the Agent Group in the CUIC Server, hence the Agent did not have required permissions to view/open the live widgets on the Finesse Agent Screen.

Below are the snippets of the Error display also the CUIC Screens I navigated to resolve the issue.

Agent_Finesse_Error CUIC-Error-1 CUIC-Error-2

Mar 15

UCCX CUIC URL and Allow Users to View Historical Reports

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URL for the UCCX CUIC Web Consoler is https://ip_address:8444/cuic. When initially logging in, use the UCCX Administrator credentials. Once logged in, navigate to the Security section and add selected users to pre-defined Groups in CUIC. Mostly it’s the Historical Reports section that we need to give users access too.

Security -> User Groups -> ReportingUsers Group then click Edit. Select the Group Members Tab, then highlight users and move across to the group.