To record and save prompts for either downloading or to assign to UCCX Applications we need to create the following variables.

Prompt = pRecordPrompt

Document = dGreeting

User = uccxadmin

String = sPIN

String – sHolidayGreeting

I will go ahead and create short recording script to demonstrate how to record a holiday greeting. In UCCX 10.0 we also need to authenticate with the UCCX Server in order to upload the prompt to the prompt repository.

So lets start with a new script, and drag in the Recording Step. The resulting document will reference dGreeting and the prompt name will reference pRecordPrompt. The dGreeting will be the actual user recording file and the pRecordGreeting is essentially the Menu advising the user to record after the tone.

Once a recording has been completed, we need to authenticate with UCCX. This is done with the Authenticate User Step. Set the User to uccxadmin variable and the PIN to the sPIN variable. These variables have been configured with a uccx user account.

We then move into the Upload Document Step. We need to upload the document into the Language Document repository; otherwise the application may not be able to see the prompt to play. In my case I use AU Language. Set Language to L[en_AU], Name to sHolidayGreeting, Document to dGreeting and User to uccxadmin.

This will successfully upload the new voice recording to the AU Document repository.