URL for the UCCX CUIC Web Consoler is https://ip_address:8444/cuic. When initially logging in, use the UCCX Administrator credentials. Once logged in, navigate to the Security section and add selected users to pre-defined Groups in CUIC. Mostly it’s the Historical Reports section that we need to give users access too.

Security -> User Groups -> ReportingUsers Group then click Edit. Select the Group Members Tab, then highlight users and move across to the group.