Quick note on Single Inbox with Cisco Unity Connection with Distribution Mailboxes configured. The voicemail .wav file will only be synchronised with the Member’s email inbox if the “Dispatch for Delivery” is unchecked.

So you can’t have the best of both worlds yet. Members will have to manage the voice messages amongst themselves for responding to customers/callers. Cisco Jabber will however display the voice messages in all instances.

The “Dispatch for Delivery” checkbox can be found under the System Handler settings, then Message settings menu.